--- title: Portal Help Center --- [![Logo](https://f.hubspotusercontent00.net/hubfs/5328759/LP-%20sayrhino-%20Hubspot/Images/Logo.svg)](https://www.sayrhino.com/residential) [Portal log in](https://portal.sayrhino.com/) # Portal Help Center Below you will find resources on everything you need to get started in Rhino's portal, including information on invitations, policies, and claims. ### What can we help you with today? [![Uploading Properties](https://get.sayrhino.com/hs-fs/hubfs/Uploading%20Properties.png?width=195&name=Uploading%20Properties.png)](https://get.sayrhino.com/portal-help-center#properties) [Uploading properties](https://get.sayrhino.com/portal-help-center?hsLang=en#properties) [![Team members](https://get.sayrhino.com/hs-fs/hubfs/Team%20members.png?width=195&name=Team%20members.png)](https://get.sayrhino.com/portal-help-center#adding-team-members) [Adding team members](https://get.sayrhino.com/portal-help-center?hsLang=en#adding-team-members) [![Inviting Renters](https://get.sayrhino.com/hs-fs/hubfs/Inviting%20Renters.png?width=195&name=Inviting%20Renters.png)](https://get.sayrhino.com/portal-help-center#invitations) [Inviting renters](https://get.sayrhino.com/portal-help-center?hsLang=en#invitations)   [![Editing policies](https://get.sayrhino.com/hs-fs/hubfs/Editing%20policies.png?width=195&name=Editing%20policies.png)](https://get.sayrhino.com/portal-help-center#policy) [Editing policies](https://get.sayrhino.com/portal-help-center?hsLang=en#policy)   [![Claims](https://get.sayrhino.com/hs-fs/hubfs/Claims.png?width=195&name=Claims.png)](https://get.sayrhino.com/portal-help-center#claims) [Filing claims](https://get.sayrhino.com/portal-help-center?hsLang=en#claims)   [![Marketing materials](https://get.sayrhino.com/hs-fs/hubfs/Marketing%20materials.png?width=195&name=Marketing%20materials.png)](https://get.sayrhino.com/partner-resource-center?hsLang=en) [Marketing materials](https://get.sayrhino.com/partner-resource-center?hsLang=en) # Uploading properties ***Only property manager admins can upload/add properties*** ## Adding single properties   ## Uploading properties in bulk   # Add your team members to portal ***Only property manager admins can add users*** 1. Check that your properties have been added. 2. Input the email addresses of the teammates you would like to add. 3. Select the properties they’ll need access to. 4. You’ll be prompted to create a login if a teammate does not already have access to Portal. 5. Assign each teammate to the specific properties they oversee. 6. Click **Confirm and send!**   ### What type of invitation do you want to send? ![What is Rhino_-1](https://get.sayrhino.com/hs-fs/hubfs/What%20is%20Rhino_-1.png?width=318&name=What%20is%20Rhino_-1.png)   ##### Vacancy Send a vacancy invite to new rental applicants looking to move into your property for the first time. ![Level up efficiency with Rhino](https://get.sayrhino.com/hs-fs/hubfs/Level%20up%20efficiency%20with%20Rhino.png?width=318&name=Level%20up%20efficiency%20with%20Rhino.png)   ##### Renewal Send a renewal invite to any renter who is up for lease renewal and is interested in switching their original cash deposit to a Rhino policy. ![Best practices for using Rhino](https://get.sayrhino.com/hs-fs/hubfs/Best%20practices%20for%20using%20Rhino.png?width=318&name=Best%20practices%20for%20using%20Rhino.png)   ##### Mid-Lease Tired of managing cash? Consider sending your renter an invite so they can switch to a Rhino policy mid-lease, and you can return their cash deposit. ## Sending invites ***All users can edit invites*** 1. Select “Send an Invitation" on the left side. 2. Fill in the tenant’s information – first and last name, email address, phone number, and rental status (vacancy, mid-lease, or renewal). 3. Fill in the property information – lease address, unit, start/end date, and monthly rent. 4. Select the coverage amount for this property (as a multiple or dollar amount). 5. Click “Send invitation.” ### Is something not working? Double check... 1 ##### Did you confirm the address is correct? 2 ##### Was your property uploaded correctly? 3 ##### Is your renter still missing an invite? Click on the renter's invite in your portal dashboard to copy the link and share directly. Still stuck? We're here to help. [![Contact us](https://no-cache.hubspot.com/cta/default/9205635/89b9b083-aa71-4dab-ad8b-971ba214b4ac.png)](https://cta-redirect.hubspot.com/cta/redirect/9205635/89b9b083-aa71-4dab-ad8b-971ba214b4ac)   ## Editing invites ***All users can edit invites*** 1. Click “Invitations” on the left side. 2. Click into the search bar and type in the name of the tenant whose invite you wish to edit. 3. Click into the invite with the tenant's name. 4. A sidebar will appear with the full details of the tenant's information. Under the address click “Edit.” 5. You can now edit the first and last name, phone number, address, unit, lease start/end dates, and the coverage amount. 6. Once the edits are complete, click “Update Invitation.” ## Want to upgrade to automated invitations? Rhino will automate all of your invites and eliminate all manual invite work for your team. With everything happening automatically in the background and the ability to have more renters enroll with Rhino, you'll get more coverage and spend less time. #### Get in touch Meet with us to learn more # Updating a policy ***All users can update policies*** 1. Search for the policy you need. 2. Click a policy to reveal details and make updates. 3. Confirm your updates and notify the resident. 4. Resident confirms updates on the renter portal. **Policy updated!** ### Additional policy information How to renew a Rhino policy   How to cancel a Rhino policy   # How to file a claim ***Only property manager admins and property manager users can files claims*** 1. Select “Claims” on the left side to get started. 2. Click the “File a Claim” button. 3. Choose your reason for submitting a claim and submit your claims documentation (images and documents). 4. Enter how you want to receive payment – direct deposit or physical check. 5. You'll be reimbursed for approved claims in an average of 4 days or less. **Still need help?** Click the link below for more information on claims. [Claims best practices](https://get.sayrhino.com/hubfs/Rhino%20Guidelines%20and%20Best%20Practices%20for%20Claims%20(March%202023)%20(1)-1.pdf?hsLang=en) ### Looking for more resources? Check out our Partner Resource Center with one-pagers, case studies, webinars, and more. [Partner Resource Center](https://get.sayrhino.com/partner-resource-center?hsLang=en) ### Need more support? Contact us **Live chat:** We have live agents that are available to assist you via live chat from 10am-5pm EST Monday through Friday, in addition to our [chatbot](https://bookmeeting.sayrhino.com/867b4ff3-25de-4466-ad4f-98a7dc5c1d5f) which is available 24/7. Not a partner? Get in touch with our team [here](https://bookmeeting.sayrhino.com/867b4ff3-25de-4466-ad4f-98a7dc5c1d5f). Security Deposit Insurance is provided by Rhino New York LLC (Rhino Insurance Agency in California) (Rhino), a licensed insurance agency. Security Deposit Insurance coverage is subject to actual policy terms, conditions and exclusions and is currently not available in HI, MT, ND or WY. Coverage is subject to underwriting approval and may not be available to all persons, even if offered in your state. Landlords may be afforded coverage under insurance placed/underwritten by Rhino, and landlords may select a coverage limit that is greater than the amount of a cash security deposit. Rhino acts as a general agent for various insurance carriers. In AK, CT, DE, IN, KY, MD, ME, NY, OH, PA, SD, TN & WV, insurance is underwritten by carriers with an A.M. Best rating of "A- (Excellent)" or better. In the remaining states, insurance may be underwritten by a nonadmitted, excess/surplus lines carrier that is not licensed in that state. Rhino will receive compensation from insurers based on insurance Rhino places for the benefit of a landlord and their individually bonded tenant. For more information about Rhino’s compensation, please [review Rhino’s Producer Compensation Disclosure.](https://rhino-public-documents.s3.amazonaws.com/Rhino+Producer+Compensation+Disclosure.pdf) If you would like information about other insurance coverage options you should consult another insurance producer. Rhino + Jetty is a marketing partner of Lemonade Insurance Agency, LLC and may receive compensation when users click on links to purchase Lemonade's insurance products through our site. Property and casualty insurance is provided by Lemonade Insurance Company (LIC), 5 Crosby St., 3rd floor, New York, NY 10013. Home insurance policies in Kansas, Kentucky, Minnesota, North Carolina, New Mexico and Utah are underwritten by member companies of Homesite Group, Inc., 1 Federal Street, Suite 400, Boston, MA 02110. Member companies include: Homesite Insurance Company of the Midwest, Homesite Insurance Company, and Homesite Indemnity Company. Home insurance features, prices, coverages, and available discounts may vary by state and are subject to eligibility qualifications and underwriting approval. Coverage is subject to policy terms, limitations, exclusions, and conditions and may not be available in all states. Cash security deposit management services, including but not limited to facilitating the payment and management of security deposits through the Rhino platform, are not an insurance product and are provided by Rhino Deposit Management Services LLC.     © 2023 Rhino New York LLC. All rights reserved - [Terms and Conditions](https://terms.sayrhino.com/) - [Privacy Policy](https://www.sayrhino.com/privacy_policy) ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://9205635.fs1.hubspotusercontent-na1.net/hubfs/9205635/Adding%20Single%20Properties%20-%20v3.mp4", "dateModified" : "2022-10-25T16:18:22.312Z", "duration" : "PT1M30.922S", "height" : 624, "name" : "Adding Single Properties - v3", "thumbnailUrl" : "https://api-na1.hubapi.com/filemanager/api/v3/files/thumbnail-redirect/89432806291?portalId=9205635&size=medium", "uploadDate" : "2022-10-25T16:17:58.005Z", "width" : 1280 } ``` ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://9205635.fs1.hubspotusercontent-na1.net/hubfs/9205635/Bulk%20Adding%20properties%20v3.mp4", "dateModified" : "2022-10-25T16:19:41.018Z", "duration" : "PT1M22.466S", "height" : 720, "name" : "Bulk Adding properties v3", "thumbnailUrl" : "https://api-na1.hubapi.com/filemanager/api/v3/files/thumbnail-redirect/89432170681?portalId=9205635&size=medium", "uploadDate" : "2022-10-25T16:19:28.646Z", "width" : 1280 } ``` ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://9205635.fs1.hubspotusercontent-na1.net/hubfs/9205635/Renewal%20Process.mp4", "dateModified" : "2022-10-13T14:33:37.309Z", "duration" : "PT2M47.369S", "height" : 720, "name" : "Renewal Process", "thumbnailUrl" : "https://api-na1.hubapi.com/filemanager/api/v3/files/thumbnail-redirect/88017027764?portalId=9205635&size=medium", "uploadDate" : "2022-10-13T14:33:26.058Z", "width" : 1280 } ``` ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://9205635.fs1.hubspotusercontent-na1.net/hubfs/9205635/cancellations.mp4", "dateModified" : "2022-10-18T21:08:59.356Z", "duration" : "PT1M31.345S", "height" : 720, "name" : "cancellations", "thumbnailUrl" : "https://api-na1.hubapi.com/filemanager/api/v3/files/thumbnail-redirect/88602144124?portalId=9205635&size=medium", "uploadDate" : "2022-10-18T21:08:48.945Z", "width" : 1280 } ```