Portal Help Center

Below you will find resources on everything you need to get started in Rhino's portal, including information on invitations, policies, and claims.

Add your team members to portal

Only property manager admins can add users

1. Check that your properties have been added.

2. Input the email addresses of the teammates you would like to add.

3. Select the properties they’ll need access to.

4. You’ll be prompted to create a login if a teammate does not already have access to Portal.

5. Assign each teammate to the specific properties they oversee.

6. Click Confirm and send!

All users can edit invites

1. Select “Send an Invitation" on the left side.

2. Fill in the tenant’s information – first and last name, email address, phone number, and rental status (vacancy, mid-lease, or renewal).

3. Fill in the property information – lease address, unit, start/end date, and monthly rent.

4. Select the coverage amount for this property (as a multiple or dollar amount).

5. Click “Send invitation.”

How to file a claim

Only property manager admins and property manager users can files claims

1. Select “Claims” on the left side to get started.

2. Click the “File a Claim” button.

3. Choose your reason for submitting a claim and submit your claims documentation (images and documents).

4. Enter how you want to receive payment – direct deposit or physical check.

5. You'll be reimbursed for approved claims in an average of 4 days or less.

Still need help? Click the link below for more information on claims.